Returns

Returns Eligibility 

Return items must be in their original packaging and condition - unwashed, unworn and with ember tag/label intact

The following are not eligible for returns/exchanges: 

- Orders made with promotional codes, discount vouchers, gift cards, store credits, birthday discounts or renewal vouchers

- Sale items, intimates, swimwear and accessories such as jewellery, bags and shoes

Return Procedure

To make a return, please contact us within 7 calendar days from the day you receive your order

Please wait for a confirmation email with return details from us before mailing the return item/s back via a fully trackable method 

Returns will only be refunded via store credits with a 3-month expiry

We are not liable for any missing or lost returns sent via non-trackable shiping

All returns must be received within 7 working days (local orders) and 14 working days (international orders) from the date the confirmation email was sent

The return will be void if we do not receive your parcel within this timeframe

All return shipping fees will be borne by the customer unless the return is due to incorrect or defective item/s

A processing fee of SGD 2.00 will be deducted from your store credits for every return item due to a subsidised shipping rate offered in the initial purchase as well as administrative charges

We reserve the right to reject any returns that do not fulfil our returns policy

Exchanges

We currently do not offer exchanges for online orders 

Instead, we recommend you to return your item in exchange for store credits, following which, you may proceed to place a new order for your desired size or colour 

Incorrect/Defective Items

If you have received an incorrect or defective item, please contact us with your Order Number and a picture of the incorrect item or the defective area within 7 calendar days upon receiving your order 

If the item is no longer in stock, we will offer a replacement item or store credits in it's place

Return postage fees for returns / replacement items will be fully absorbed by us

We reserve the right to reject any returns that do not fulfil our returns policy 

Measurement Discrepancies

Please note that measurements may vary 0.5 - 0.75 inches due to manufacturing processes

The true color of an item may also vary slightly due to strong studio lighting, sunlight or inevitable discrepancies arising from individual computer resolutions

Please also note that prints may vary due to manufacturing processes 

These aspects are not considered to be defects and are therefore non-eligible for returns